Terms

  • Terms of Service

    BiteHeist Terms of Service

    Effective Date: February 14, 2018

    This is an agreement (“Agreement”) between BiteHeist (“we”, “us”, “BiteHeist”) and you, an end user (“you”, “user” or “account-holder”) of BiteHeist’ service and software (the “Service”) as described herein. By establishing, activating, using, or paying for the Service, you acknowledge that you have read and understood these terms, you agree to the terms and conditions in this Agreement, and you represent that you are of legal age to enter this Agreement and become bound by its terms, and to the prices, charges, and conditions provided to you in association with your enrollment, including marketing materials and the BiteHeist website, which are incorporated herein by reference. This Agreement governs the Service and any and all website, application or software used in conjunction with the Service

    Service

    The Service

    BiteHeist provides software and services for restaurants and hospitality establishments. The Service is offered both as a free and a paid service. The paid Service is offered on a transactional basis, whereby BiteHeist charges the restaurant a fee per online order. As a free Service, the restaurant may pass on the online ordering fee to its customers. We may alter, expand, or reduce the features of the service from time to time without notice. You acknowledge that not all Services can be guaranteed to perform acceptably from all locations due to reliance on Internet communications.

    Service Term

    You may cancel the Service at any time by contacting us. BiteHeist will have up to 90 days to remove the Service from our system or servers so normal web users cannot access it.

    Termination for Cause

    Either party may terminate this Agreement at any time in the event that the other party breaches any provision of this Agreement in any material respect and fails to cure such breach within 30 days after receipt of written notice of such breach. Notwithstanding the foregoing, BiteHeist, may terminate this Agreement and/or suspend the provision of the Service immediately for: illegal, fraudulent, excessive or improper use of the Service or if deemed reasonably necessary by BiteHeist to prevent interruption or disruption to the BiteHeist system, its business or other customers; if any portion of an invoice not reasonably disputed in good faith as herein provided remains unpaid when due; or for breach, not subject to cure. BiteHeist shall not be liable to you or any third party should we exercise our right to discontinue Service, in whole or in part, or terminate this Agreement pursuant to this section.

    Use of Service

    Responsibility for Account Information

    In connection with your use of the Service, you will be asked to provide an email address and phone number in connection with your use of the Service and website. You are entirely responsible for maintaining confidentiality of your password and account information, and all identification and security codes that control access to the Service and website. You are responsible for all uses of the Service in association with your account, whether or not authorized by you.

    Responsibility for Communications and Content

    You are the sole owner of content and solely responsible for the content of all communications using your account. You must comply with all laws while using the Service; you must not transmit any communication that violates any law, court order or regulation; you must not violate any third party rights in using the Service; and you must not use the Service in any way that damages, interferes with, or disrupts BiteHeist’s system or other users. We may suspend any such communications. You understand and agree that your use of the Service and any content is solely at your own risk.

    Consent to Receive Email

    By establishing an account with BiteHeist, you consent to receive email communication from us concerning services including without limitation, sign up confirmation, installation guides, notices of service updates and other correspondence required for administration of the Service. We expect to communicate with you as necessary via email, by phone and on the BiteHeist website.

    Resale and Transfer

    You are expressly prohibited from reselling or transferring the Service and/or software to any other person for any purpose, without express written permission from BiteHeist in advance.

    Unlawful and Prohibited Use

    You agree to use the Service only for lawful purposes. You are expressly prohibited from using the Service to transmit or receive any communication or material of any kind when in BiteHeist’s sole judgment the transmission, receipt, or possession of such communication or material would constitute, or encourages conduct that would constitute, a criminal offense, give rise to a civil liability, or otherwise violate any applicable laws. You are expressly prohibited from using the Service for any abusive or fraudulent purpose, including using the Service in a way that interferes with our ability to provide the Service to you or other customers or avoids your obligation to pay for communications services. BiteHeist, in its sole discretion, may terminate your Service without advance notice if it believes you have violated the aforementioned restrictions, or if you act in a manner that is threatening, obscene, harassing, or abusive to BiteHeist personnel. You are liable for any and all use of the Service by any person using the Service provided to you and agree to indemnify and hold harmless BiteHeist against any and all liability for any such use. If BiteHeist, in its sole discretion, believes that you have violated the aforementioned restrictions, BiteHeist may forward personally identifiable information to the appropriate authorities for investigation and prosecution and you hereby consent to such forwarding.

    Unauthorized Commercial Use

    The Service is for internal business purposes only, or for the direct benefit of you, your company or affiliated organization. You agree that will not make the Service available to unaffiliated persons, whether or not you generate income from this practice.

    Theft of Service

    You agree to notify BiteHeist immediately if you become aware at any time that your Service is being stolen or fraudulently used, or access to your identification codes or security codes has been compromised.

    Copyright, Trademark, and Unauthorized Use

    The Service and any software used to provide the Service or provided to you in conjunction with providing the Service, and all Services, information, documents, and materials on BiteHeist’s website are protected by copyright, trademark, or other intellectual property laws and international treaty provisions. All websites, corporate names, service marks, trademarks, trade names, logos, and domain names (collectively “Marks”) of BiteHeist are and shall remain the exclusive property of BiteHeist and nothing in this Agreement shall grant you the right or license to use such Marks. support@biteheist.com

    Audit and Law Enforcement

    BiteHeist reserves the right to audit your use of the Service to enforce the provisions of this Agreement. BiteHeist reserves the right to track and monitor your Service and usage subject to the requirements of the United States Patriot Act and other laws and appropriate law enforcement processes. You acknowledge and agree that this Agreement is sufficient notice to you of such monitoring to the extent any notice is required under applicable federal or state law.

    Charges and Payments

    Price and Price Changes

    We may change the prices and charges for the Service from time to time. Price changes will take effect for new users immediately. Existing users will continue with the price they originally agreed upon. If an existing user opts to change their pricing tier, the price in-effect at the time will be charged.

    Service Interruption

    You acknowledge and agree that credit allowances for interruption of the Service will not be provided.

    Service Cancellation

    You may cancel the Service at any time by contacting us. Reasonable advance notice will be provided to current subscribers of an app before BiteHeist ceases to make services available through the app. BiteHeist may take down an app or remove it from current distribution due to: (a) an allegation or actual infringement of any intellectual property right or right of publicity or privacy of any third party, (b) an allegation or actual defamation, (c) an allegation or determination that an app does not comply with applicable law, (d) ceasing to do business, or (e) filing a petition in bankruptcy, dissolving or otherwise failing or unable to pay your debts as they become due. An app may be removed at any time from the App Market if it is determined that the app: (i) may infringe or otherwise violate the intellectual property rights or any other rights of any third party; (ii) violates any applicable law, regulation, card association rule, or is subject to an injunction; (iii) violates the our Policies; (iv) is being distributed in a manner that is in breach of our Terms; (v) may create liability for Us; or (vi) may contain a virus, malware or spyware, or may have an adverse impact on our systems.

    Your Account Obligations

    In consideration of your use of the Service, you agree to: provide true, accurate, and current information about yourself when creating an account; maintain the confidentiality of your account and password and restrict access to your computer; and accept responsibility for all activities that occur under your account or password. If you provide any information that is untrue, inaccurate, or not current, we reserve the right to suspend or terminate your account and refuse any and all current and future use of the Service. You further agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.

    Indemnification

    You agree to defend, indemnify, and hold BiteHeist, its affiliates, and agents and any other service provider who furnishes services to you or enables us to furnish services to you in connection with this Agreement or the Service, harmless from claims or damages relating to or arising out of the Service or this Agreement, including, but not limited to: (1) your use of the Service (including without limitation, any person accessing the Service using your account; (2) any actual or alleged violation of this Agreement or any applicable law, rule or regulation by you or any person accessing the Service using your account; or (3) any actual or alleged infringement or violation by you or any person accessing the Service using your account of any intellectual property, privacy right, or other right of any person or entity. You agree that BiteHeist should not be and is not responsible for any third party claims against us that arise from your use of the Service. Further, you agree to reimburse us for all of our costs and expenses related to the defense of any such claims, including attorneys’ fees, unless such claims are based on our willful misconduct or gross negligence. BiteHeist and its affiliates do not have any responsibility or liability to a subscriber of an app in any way with respect to the subscriber’s use of an app.

    Links

    This Service may, on occasion, provide links to a third party’s website. These links allow you to leave the Site, and we encourage you to be aware when you leave the Site and to read the terms and conditions and privacy statements of each and every third party website that you visit. The linked website are not under our control and we are not responsible for the contents of any linked website or any link contained in a linked website. BiteHeist is not responsible for examining or evaluating such website, does not warrant or endorse them, and is not affiliated with the offerings, content, or practices of any third party website.

    Limitations of Liability

    BY ENROLLING IN, ACTIVATING, USING, OR PAYING FOR THE SERVICE, YOU AGREE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND THE LIMITATIONS OF BITEHEIST SERVICE DESCRIBED HEREIN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL YOU BE ENTITLED TO ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, REGARDLESS OF THE FORM OF ACTION, EVEN IF BITEHEIST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR DAMAGES THAT ARE REQUIRED BY LAW TO BE PAID, YOU AGREE THAT ALL DAMAGES ARE EXCLUDED EXCEPT FOR THE DIRECT DAMAGES THAT ARE ACTUALLY INCURRED BY YOU IN REASONABLE RELIANCE, NOT TO EXCEED THE TOTAL AMOUNTS PAID BY YOU IN THE TWELVE MONTHS UNDER THIS AGREEMENT IMMEDIATELY PRECEDING THE CLAIM.

    Disclaimer of Warranties

    YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, BITEHEIST, ON BEHALF OF ITSELF AND ITS AFFILIATES AND SUPPLIERS, EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE SERVICE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. NEITHER BITEHEIST NOR ITS AFFILIATES, SUPPLIERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS WARRANTS THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT YOUR USE OF THE SERVICE WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE. NEITHER BITEHEIST INC NOR ITS LICENSORS OR SUPPLIERS HAS ANY LIABILITY WHATSOEVER IN CONNECTION WITH YOUR USE OF SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. WE DO NOT AUTHORIZE ANYONE, INCLUDING, BUT NOT LIMITED TO, BITEHEIST EMPLOYEES, AGENTS, OR REPRESENTATIVES, TO MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT.

    Miscellaneous

    General Provisions

    This Agreement does not provide any third party with a remedy, claim, or right of reimbursement. Failure by BiteHeist to enforce any provision(s) of this Agreement shall not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between us and supersedes all prior agreements, understandings, statements, or proposals concerning the Service, including representations, whether written or oral. No written or oral statement, advertisement, or service description not expressly contained in the Agreement will be allowed to contradict, explain, or supplement it. Neither you nor BiteHeist is relying on any representations or statements by the other party or any other person that are not included in this Agreement. If any provision in this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

    Governing Law

    This Agreement, and all other aspects of the use of the Service and the BiteHeist website, shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its choice of law rules. This governing law provision applies no matter where you reside, or where you use or pay for the Service. You agree to submit to the exclusive jurisdiction of the state or Kansas courts located in or with responsibility for Denton County, Texas to resolve any disputes arising hereunder. ANY CAUSE OF ACTION BY USE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE MUST BE INSTITUTED WITHIN ONE (1) YEAR AFTER IT AROSE OR BE FOREVER WAIVED AND BARRED.

    Events Beyond Our Control

    BiteHeist will not be responsible to you for any delay, failure in performance, loss, or damage due to fire, explosion, power blackout, earthquake, volcanic action, flood, the weather elements, strike, embargo, labor disputes, civil or military authority, war, acts of God, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies, or other causes beyond our reasonable control.

    Assignment

    We can assign all or part of our rights or duties under this Agreement without notifying you. If we do that, we have no further obligations to you. You may not assign this Agreement or the Service without our prior written consent.

    Survival

    The provisions of this Agreement relating to indemnification, limitations on liability, warranty limitations, billings, and your obligations to pay for the Service provided, including any additional usage charges, shall survive any termination of this Agreement or termination of the Service.

    Non-Waiver

    Failure by BiteHeist to insist upon strict performance of any terms or conditions of this Agreement or failure or delay to exercise any rights or remedies provided herein or by law shall not release you from any of the warranties of obligations of this Agreement, and shall not be deemed a waiver of any right of BiteHeist to insist upon strict performance hereof or any of its rights and remedies.

    End-user Refund and Return Policy

    Our clients (restaurants) are not obligated to offer any refund or return on food or items ordered from them via the BiteHeist platform.  Once food is ordered, the customer has the obligation to contact the restaurant from which they ordered to request a cancellation or refund of partial or all of their order. If they grant you, their customer, a refund or return, they will execute the refund or return from their merchant account.  BiteHeist may offer assistance with this transaction due via our customer support services.

    Changes to this Agreement

    BiteHeist may change this Agreement from time to time. Any changes will be posted at the Terms of Use section of the BiteHeist website (https://www.biteheist.com/terms). Notice will be considered received by you and any such changes will become binding and effective on the date the changes are posted to the BiteHeist website, except in the case of changes to the prices or charges, when we will comply with our notice commitments described above. IF YOU CONTINUE TO BE ENROLLED IN, USE, OR PAY FOR THE SERVICE AFTER ANY CHANGES IN THE PRICES, CHARGES, TERMS, OR CONDITIONS, YOU AGREE TO THE CHANGES. The Agreement as posted supersedes all previously agreed to electronic and written terms of service.